Privacy Policy
This policy governs how neurosam.AI (neurosam.AI Inc.) collects, uses, retains, and disposes of personal information on the neurosam.ai website.
Last updated · May 21, 2026
neurosam.AI Inc. (the “Company”) complies with the Personal Information Protection Act and related laws, and has established and disclosed this Privacy Policy to handle users’ personal information securely.
1. Personal Information Collected and How It Is Collected
The Company collects personal information only in the following cases, such as adoption consultations, technical document requests, and newsletters.
| Collection Point | Information Collected | Collection Method |
|---|---|---|
| Adoption consultation form | Name, email, company name (optional), inquiry details | Voluntarily entered by the user |
| Email inquiry | Email address, inquiry details | Voluntarily sent by the user |
| Web analytics | IP address (anonymized), access date and time, page history, device and browser information | Collected automatically (Google Analytics, Plausible, etc.) |
2. Purposes of Collecting and Using Personal Information
The Company uses the personal information it collects only for the following purposes.
- Adoption consultations, delivering technical documents, and customer support
- Service operation, improvement, and statistical analysis
- Notifying users about new services (only where the user has given explicit consent)
- Resolving disputes arising from violations of laws or the terms of service
3. Retention and Use Period of Personal Information
Collected personal information is disposed of without delay once the purpose of its collection and use has been achieved. However, the following information is retained for the periods specified.
| Retained Data | Retention Period | Basis |
|---|---|---|
| Adoption consultation emails and inquiry history | 3 years from the date of collection | Internal sales record management (with user consent) |
| Records required by law | The period prescribed by the relevant law | Act on Consumer Protection in Electronic Commerce, etc. |
| Anonymous web analytics data | Typically 26 months (analytics tool default) | Statistical purposes |
4. Provision of Personal Information to Third Parties
The Company does not provide users’ personal information to external parties, except in the following cases.
- Where the user has given prior consent
- Where submission is requested through lawful procedures in accordance with the law
5. Outsourcing of Personal Information Processing
The Company uses the following external processors to operate its services and discloses the details of each engagement.
| Processor | Outsourced Work |
|---|---|
| Google LLC | Adoption consultation form processing (Google Apps Script), web analytics (Google Analytics) |
| (where applicable) Plausible Insights OÜ | Anonymous web analytics |
| (where applicable) Microsoft Corporation | User behavior analytics (Microsoft Clarity) |
6. Users’ Rights and Obligations
Users may exercise the following rights regarding their personal information at any time.
- Request to access personal information
- Request to correct or delete errors
- Request to suspend processing
- Request to withdraw consent
These rights can be exercised by contacting the Company by email (hello@neurosam.com), and the Company will respond without delay.
7. Measures to Ensure the Security of Personal Information
In accordance with Article 29 of the Personal Information Protection Act, the Company implements the following security measures.
- Minimizing personal information access privileges and controlling access
- Encryption of data in transit (HTTPS)
- Verification of security certifications held by external processors
- Establishment of incident response procedures
8. Cookies and Similar Technologies
The Company may use the following cookies and similar technologies for web analytics and service improvement.
- Anonymized analytics cookies (whichever of Google Analytics, Plausible, or Microsoft Clarity is active)
- Session identification cookies
Users can decline to store cookies through their browser settings.
9. Personal Information Protection Officer
| Item | Information |
|---|---|
| Officer | Munchang Jeong (Founder & CEO) |
| hello@neurosam.com |
10. Revision History
This policy may be revised in line with changes to laws or services, and any revisions will be announced in advance through a notice on the website.
- 2026-05-21 — Initial enactment